Piatek Customs & Logistics Scales Customs Operations 4X in Nine Months
How a Buffalo-based customs broker quadrupled entry volume, expanded into new revenue streams, and reduced manual work with AI-powered customs technology.
At a time when tariffs, regulatory changes, and customer expectations were creating new operational pressures, Piatek Customs & Logistics was forced to quickly identify and implement a new customs compliance platform capable of supporting both current operations and future growth.
After a thorough evaluation process, Piatek selected Magaya Customs Compliance and Broker AI Assistant to modernize workflows, improve efficiency, and create a stronger foundation for the business.
Within nine months, the company increased monthly entry volume from 95 to 386 entries, accelerated processing for complex shipments, and launched new consulting and compliance services, all without immediately adding staff.
Download the case study to learn how Piatek turned a mandatory software transition into an opportunity to strengthen operations, improve productivity, and unlock new growth opportunities.
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In this case study, you'll learn more about:
How Piatek Customs & Logistics increased monthly customs entry volume 4X in just nine months
Why the company replaced its legacy SmartBorder customs software during one of the most volatile periods in global trade
How Broker AI Assistant reduced manual processing for complex 40-50 line entries
How AI-assisted tariff classification research reduced review times from 45 minutes to 15 minutes
How new capabilities enabled Piatek to launch additional consulting, audit, and compliance services
Why purpose-built customs technology helped create a competitive advantage in a rapidly changing market