The customer is king, even in B2B relationships. While consumers are notorious for having little tolerance for poor customer experiences, this is perhaps even more true in the business world, where people’s livelihoods and reputations are on the line. If you let...
Everyone knows that one guy - we’ll call him Roger - who’s a whiz with computers. Wary, but hoping that he knows more than them, many start-up freight forwarders, 3PLs, and other new supply chain businesses go the route of having “Roger” set up a basic supply chain...
Warehouse productivity is paramount for sustained market success. Despite best efforts, however, not every operational issue is obvious — and it's these hidden productivity killers that often pose the biggest challenges for completion times and failure rates. So,...
As the on-demand economy grows in leaps and bounds, so does the demand for hyper-efficient, high-value warehousing services. One of the key lessons the business world - and the supply chain industry in particular - has learned this year is that having the ability...
Achieving success in the logistics business requires people, processes, and technology to interoperate flawlessly. If, at any time, you fall behind on any one of those three key points, your company is at risk. You have the vision, you’ve recruited the right...
The newly-released Summer 2020 Grid® Report for Warehouse Management by G2.com, Inc. is a must-read resource for anyone shopping around for the best warehouse management systems on the market. The world’s leading independent business solutions review website, G2...
Technology has made some remarkable advancements in recent years, providing modern solutions to improve so many aspects of our personal and professional lives. And yet, if you’ve ever felt nervous about selecting and adopting new technology, you’re not alone: only ...
Why the Customer Experience Matters to Your Logistics Company As the old adage goes, “the customer is king.” That may be more true today than ever before. With the rise of social media, bad experiences can go viral in the blink of an eye. One keyboard warrior can...
What is last-mile logistics? First adopted by the telecommunications industry to describe the challenge of connecting individual homes to a wider network, the “last mile” is now used among supply chain professionals to explain the final step in the transportation...