Feb 3, 2020 | Education
LiveTrack by Magaya is one of our most popular apps, and with good reason. LiveTrack allows you to share real-time shipment updates with your customers, including their tracking information, invoices, and warehouse receipts. Real-time visibility of shipment data can easily be accessed by your customers, enabling your team to provide the best customer service without needing another tool – it’s all within the Magaya Ecosystem.
To help you get started with LiveTrack, we’ve compiled this handy FAQ guide.
Our three-step process makes it easy! Go to Magaya and follow these steps:
Your customer will see the permissions you granted when you provided them access to LiveTrack. This allows for greater flexibility suiting each customer's specific needs. Additionally, in Configuration, you’ll be able to determine if you’d like to show charges in LiveTrack under the “LiveTrack” menu.
When a customer makes a request in LiveTrack, a notification alert can be sent to your Magaya Inbox. Set up the alerts in Maintenance > Configuration > System Alerts. There are many options for different alerts. Click the dropdown menu for the “When” field to see options. Edit other fields as needed. Then, go to your Magaya Network Messages Inbox to receive the messages.
Magaya offers the LiveTrack portal and the LiveTrack app for your customers to track anything they’d like, 24/7.
Your customers will also be able to see attachments such as photos of cargo, documentation and inventory, per transaction.
YES! Your customers can pay via the web portal. Also, you can send an invoice from Magaya, and they’ll receive it and can pay it easily.
Have more questions? Our experts are here to answer them! Drop us a line or give us a call directly!
Request a demo to learn more!